clienwork vs Jira
Comparison for client requests and delivery communication
- Focus on collecting/organizing requests and updating clients
- Start with day-to-day work without heavy configuration
- Expand via integrations when needed
Adoption & operations
| Item | clienwork | Competitor |
|---|---|---|
| Initial setup | Start in ~5 minutes, expand gradually | Powerful, but setup/operations can be complex |
| Learning curve | Intuitive UI, minimal training | Broad feature set requires time to learn |
| Customization | Focused essentials with simple configuration | Highly customizable (often increases complexity) |
Client portal & communication
| Item | clienwork | Competitor |
|---|---|---|
| Dedicated client portal | Dedicated portal with brand customization | Requires Jira Service Management |
| Client-first design | Requests, work, and comments aligned to the client flow | Designed around internal team processes |
| Status sharing | Clients can check progress directly | Email notifications or external portal needed |
Integrations
| Item | clienwork | Competitor |
|---|---|---|
| GitHub | Two-way issue sync included | Available via marketplace apps |
| Slack | Notifications, slash commands, action buttons | Via Atlassian app |
| Email inbound | Email → automatic request creation | JSM or third-party required |
| Video meetings | Built-in Zoom/Google Meet integration | Third-party apps required |
| MCP protocol | Built-in MCP server for AI agents | Not included by default |
AI & automation
| Item | clienwork | Competitor |
|---|---|---|
| AI features | Request summaries, reply drafts, AI chat assistant | Atlassian Intelligence (premium) |
| Automation rules | Notifications on status changes, basic automation | Powerful automation engine (more complex setup) |
Pricing
| Item | clienwork | Competitor |
|---|---|---|
| Free plan | 3 team members, 50 requests/month (forever free) | Free up to 10 users (feature-limited) |
| Starting price | $8/seat/month | From about $7.16/seat/month (Standard) |
| Client portal cost | Included in all plans | Separate JSM purchase (from ~$17.65/agent/month) |