Privacy Policy

Last Updated: December 12, 2024

1. Introduction

Clienwork ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us: • Account information (email, name, password) • Workspace and project data • Communication content with your clients • Payment information (processed by our payment providers) • Third-party integration data (Zoom, Google, GitHub) Automatically collected information: • Log data (IP address, browser type, pages visited) • Device information • Cookies and similar technologies

3. Third-Party Integrations

When you connect third-party services: Zoom Integration: • We collect: Zoom user ID, email, account type • We store: OAuth tokens (encrypted), meeting details • Purpose: Create and manage video meetings • Data is encrypted at rest using AES-256 Google Integration: • We collect: Google user ID, email • We store: OAuth tokens (encrypted), calendar events • Purpose: Create Google Meet meetings GitHub Integration: • We collect: Repository information, issues • Purpose: Sync development issues with projects

4. How We Use Your Information

We use your information to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices and support messages • Respond to your comments and questions • Create video meetings on your behalf • Access recordings you've authorized (Zoom Pro users)

5. Data Storage and Security

• Data is stored on Supabase (PostgreSQL) hosted on AWS • All data is encrypted at rest (AES-256) • All data transmission uses TLS 1.2 or higher • Row Level Security ensures data isolation between users • OAuth tokens are stored encrypted and never exposed to clients

6. Data Sharing

We do not sell your personal information. We may share data with: • Service providers (Supabase, Vercel, Mailgun) • Payment providers (Payletter, PayPal) • Third-party integrations you authorize (Zoom, Google, GitHub) • Law enforcement when required by law

7. Your Data Rights

You have the right to: • Access your personal data • Correct inaccurate data • Delete your account and data • Export your data • Disconnect third-party integrations at any time • Opt-out of marketing communications To exercise these rights, contact us at master@clienwork.com or use the account settings in our application.

8. Data Retention

• Account data: Retained while account is active • Third-party tokens: Deleted when integration is disconnected • Meeting data: Retained until you delete it or close your account • Logs: Retained for 90 days for security purposes

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: • Email: master@clienwork.com • Website: https://clienwork.com