Email Inbound
Turn incoming emails into requests automatically.
How It Works
- Client sends email to project address
- Email parsed and request created
- Attachments preserved
- Replies sync as comments
Project Email Address
Each project gets an address:
{project-slug}@inbound.clienwork.com
Or configure a custom domain.
Email Parsing
Subject → Title
Email subject becomes request title.
Body → Description
Email body becomes description with formatting preserved.
Attachments
Files attached to the email are uploaded to the request.
Sender
Matched to existing client or creates new contact.
Reply Threading
When you reply from clienwork:
- Client receives email response
- Their replies come back as comments
- Full conversation history preserved
Spam Filtering
Built-in protection:
- Domain allowlist
- Known sender preference
- Spam score threshold
- Manual review queue
Setup
- Go to Settings → Email
- Enable inbound email
- Note your project addresses
- Share with clients
Configuration
| Setting | Description |
|---|
| Auto-create clients | New senders become clients |
| Default project | Fallback for unmatched |
| Allowlist domains | Trusted sender domains |