Work Items

Break requests into manageable tasks.

What are Work Items?

Work items are sub-tasks under a request. They help:

• Divide large requests
• Track granular progress
• Assign to different people

Creating Work Items

1. Open a request
2. Click Add Work Item in the details panel
3. Enter title and description
4. Assign and set status

Work Item Fields

Tracking Progress

Work items roll up to request progress:

Request: Redesign Homepage
├── Work Item: Create wireframes (Done) ✓
├── Work Item: Design mockups (In Progress)
├── Work Item: Implement HTML/CSS (Todo)
└── Work Item: QA and review (Todo)

Progress: 25% (1/4 complete)

Converting to Issues

For technical work, convert a work item to an issue:

1. Click ⋮ menu on work item
2. Select Convert to Issue
3. Optionally link to GitHub

Best Practices

• Keep work items small (< 1 day of work)
• Use clear, actionable titles
• Update status as you work
• Add notes for handoffs